Free technical support is available to customers of our commercial products and to those evaluating them for purchase. We do not offer free support for NoteTab Light or Easy Thumbnails, although we do welcome bug reports for these products. Note that support is provided by email only.
Answers to most of the questions we receive already exist in our documentation. Before contacting us, we suggest you first look through our Help files and online FAQs; this will help you get a solution in the shortest time possible. Please also verify that you are using the latest software update before reporting a problem.
We reply to email on business days from Monday to Friday. We usually reply within 24 hours, but on occasions it may take up to 3 business days. Please take into account that your "urgent" message may reach us in the middle of the night -- we are based in Switzerland (UTC+1).
Please note that Fookes Software representatives cannot provide in-depth end-user training. We can assist you if you are having a problem, but we cannot teach you how to use the software, to create or modify templates, or to develop scripts and regular expression searches. If you have questions about using our products (except Aid4Mail), and cannot find an answer in the Help file or FAQ, then please refer to one (or more) of our discussion groups, even if it is just for one question.
We reserve the right to terminate support to users who, in our judgment, are unreasonable or abusive or who have problems which transcend the scope of our software.
To email us, please use our contact form.
We have several discussion groups at Yahoo! Groups. This free service allows you to connect with other users -- friendly people from all walks of life, ranging from complete beginners to experts. If you are a "newbie", you are always welcome to ask the "old timers" some basic questions to help get you started. Also use these groups to exchange ideas, share tips and tricks, ask questions, etc.
You can participate in a group either through your web browser or by email. If you do not wish to join a group, you can simply search its archives without signing up. Just click on the corresponding link below to read and search through discussions in your browser, or to join a group.
Aid4Mail, NoteTab, Mailbag Assistant, Easy Imager, Album Express, and Easy Thumbnails
are all trademarks licensed to Fookes Software Ltd.
Fookes is a registered trademark of Fookes Holding Ltd.
Windows is a trademark of Microsoft Corporation registered in the U.S. and other countries.
All other trademarks and service marks, both marked and not marked, are the property of their respective owners.
Last updated on March 17, 2009